Shipping policy

Last updated: October 23, 2026

This policy applies to calmstore, the online graphic T-shirt and clothing store at calmstore.shop, operated by MCNAUGHT KOTENE-AATA JAYSON WILLIAM W.

Destinations and shipping charges

Available destinations, delivery options and shipping costs are displayed at checkout for your delivery address before you pay. If no shipping method is available, contact us before placing an order. We do not promise free shipping unless it is expressly shown for your order.

Processing and delivery

Processing begins after payment is confirmed. Delivery information shown at checkout or supplied in your order communications applies to your order. Any stated processing or delivery timeframe is an estimate unless expressly guaranteed. Availability, destination, carrier operations, customs and public holidays can affect timing. Contact us before ordering if you need clothing for a particular event or date.

Order updates and tracking

Order updates are sent to the email address provided at checkout. Where a tracked service is used, we provide tracking information after dispatch. Carrier tracking may take time to show its first update. Check your order details and contact us if you do not receive an expected confirmation.

Address accuracy and delivery problems

Check your address before paying. Tell us promptly about errors; corrections may not be possible after dispatch. If a parcel is delayed, missing, damaged or marked delivered but not received, contact us with the order number so we can investigate with the carrier. We will provide any remedy required by consumer law. A carrier status alone does not remove your statutory rights.

Cross-border orders

Where international shipping is available, duties, import taxes or clearance charges not collected at checkout may be payable to the relevant authority or carrier. Charges collected by this store are shown before payment. Customs processing can affect delivery times.

Cancellations and returns

Contact us as soon as possible about cancellation before dispatch. Read our Refund Policy for returns and remedies. Nothing in this policy excludes rights relating to goods that are not delivered, arrive late in breach of an agreed or legally required timeframe, or fail a consumer guarantee.

Store operator and customer service

Legal operator / company name: MCNAUGHT KOTENE-AATA JAYSON WILLIAM W

Business and correspondence address: 294 Wooroora Road, Ravenshoe Queensland 4888, Australia

Customer service email: info@calmstore.shop

Telephone: +61 7 4097 1382

The legal operator named above is responsible for this store and the sale of its products. The address is the business contact and correspondence address. The email and telephone are customer service channels for product, sizing, order, delivery, return and privacy enquiries. Please include your order number where relevant. Contact us before returning goods so we can provide the correct return instructions; the correspondence address is not an automatic return destination.